Introducing our new service
Save time.
Reduce costs.
Protect your brand.
Improve your team’s mental wellbeing.
We’ve been working with bereavement and customer support teams across the country to develop a service that works for you and your customers.
As seen in
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- Objection handling 1
- Objection handling 2
As seen in
A service that helps you help your customers:
- Secure company portal to help manage notifications and team in one place
- Customisable widget that you can embed on your site to drive digital notifications
- Your choice of secure, encrypted data delivery mechanism
- Customisable data fields to enable first time resolutions
- Verified identity of the notifier
Everything you need in one place:
Our secure company platform gives you everything you need to manage notifications and team members in one place including:
- All current and historic notifications
- Secure communication channel with the notifiers
- Document uploads
- Assign notifications to different team members
- Create and structure your own custom questions for notifiers
- Response time reporting
Why use Life Ledger?
We help bereaved families navigate what is a really difficult time, but we also provide a solution that can streamline your internal processes while improving customer outcomes.
Reduce resource and increase efficiencies
Help protect team wellbeing by reducing contact with stressed customers
Improve retention and acquisition
Reduce resource and increase efficiencies
Help protect team wellbeing by reducing contact with stressed customers
Improve retention and acquisition
Decrease the risk of mishandling a sensitive bereavement
Improve vulnerable customer outcomes and internal CSR goals
Meet consumer duty standards
Decrease the risk of mishandling a sensitive bereavement
Improve vulnerable customer outcomes and internal CSR goals
Meet consumer duty standards
Drive bereavements through us
Embed our widget into your bereavement pages to give your customers the ability to not only notify you of the death of a loved one, but over 1,000 other companies in the UK. Simply install a few lines of code, define the data points you need, and we can get you up and running in a matter of hours.
Compare our service levels
Our new premium service gives you so much more than our free service. Please see the added benefits below:
Free
Notifications are sent to you and your team individually
We give you:
- Single one-time notification
- Notifier’s details
- Deceased’s details
- Account/policy number
- Email support
We send you
- Notifier’s details
- Deceased’s details
- Account/policy number
- Verification of identity
- Request to switch/transfer an account
- Link & logo
Also included
- Single one-time notification
- Email support
- Training manual and induction
See all features See all features
Premium
Manage all notifications from one place plus much more
Everything in the free service, plus
- Customisable data fields
- Embeddable widget
- Verified ID details and document
- Requests to switch/transfer an account
- Transferee details for first time resolution
- Access to historic details
- Dedicated company portal
- Choice of data delivery mechanism
- Telephone support
- Webinar training sessions