Frequently asked questions
Here you will the answers to our most frequently asked questions. We have broken these down by topic to help with searching.
You need to create an account by clicking this link – create an account – and then we need some basic information about who you are.
It’s really simple, click on the ID verification tab in your account, and then follow the instructions. You will need to upload a Government-issued ID to your computer or mobile device. The identity provider we work with will check credit reference agency data to match your name and date of birth to the address you have entered.
We will store these securely on our servers while you still have an active account, these will only be passed on to companies who actively state that they need a copy of the identity (usually banks and building societies) and then only if actively requested.
Registering a Death
This is something we pass on to all the companies so that they don’t disturb you so that you can concentrate on grieving
Yes. We need either a copy of the death certificate, interim death certificate, or medical certificate of cause of death as a proof of death.
You can create your account, and add all the details needed to notify companies so all the information is ready to go. As soon as you have any of the certificates mentioned above, you can upload it and press send on all the notifications.
Sometimes when one partner dies, they might have utility accounts or insurance cover in their sole name. In order for the surviving partner to receive uninterrupted service or cover we can request that the companies look to transfer or switch accounts or cover into the partner’s name.
Most companies don't need a copy of the Will, however, some financial services companies and asset managers might request a copy. It isn't essential to upload, but it might save you a little bit of time later on and it means they won't need to request a copy from you. Again, we only send it to those companies that absolutely need it.
That doesn't matter. You can always come back to it later and upload it into the Registered Death documents section.
Executors are the legal administrators of the deceased's estate - so if we have these details we can pass them on to the companies being notified so they can send out final balances and bills.
If you don't have the executors' details you can always come back later on and upload them into the collaborator's section of the death you registering.
To comply with GDPR we need to notify any person whose details we hold on our site and in our database.
Registering a Life
From our homepage select ‘Register a Life’ and then if you already have an account login, and if not set up a new account. Then once you’re in, choose the option to register yourself and the fields will prepopulate.
Registering a death with us is free of charge.
To Register a Life, the first three companies that you add to your dashboard are free, beyond that we have a small annual charge of £12. For this we keep all your information securely stored for the year, and when it comes to renewal we prompt you to check that all your information is still correct and you haven’t transferred accounts to another company.
Simply, go to your dashboard and click on Add Service Provider from the top right. Then select the sector (Financial Services, Insurance etc) and then select the sub sector (Pet, Travel, Life, Health insurance) and the company. Then enter the account number or reference and click Add.
- Building Societies
- Credit Cards
- Insurance (Car, pet, health, life, travel)
- Loyalty cards
- Social media
- Streaming services
- Subscription services
- Utilities (electricity, gas, water, broadband, TV, mobile phone)
Until we have certain bits of information we can’t send the notifications. These are:
- Deceased’s details
- Copy of the death certificate
We also need to have verified your identity before we can send the notifications.
The company in question will receive a notification from us with all the data they need to close, freeze or switch the account. Once they have processed the data they will send us back a reference number which will appear on your dashboard. You will receive an email from us saying that the company has processed the notification.
We resend the notification to the company after 7 days, and after 14 days we make a manual intervention and talk directly to the company on your behalf.
Yes, you can take as much time as you need to make notifications. Once your account is set up and ID verified, you can make notifications whenever it suits you and come back to the portal as and when you need to. Notifications can be sent individually or all at once.
It’s free of charge for you to use Life Ledger to notify all the companies you need to
Then simply click the 'Can't find your provider? Make a new request link at the bottom of the notification and we will try our best to add them to our system.
We have built the system to a security by design standard. All the data is encrypted and we undergo regular security and penetration testing to ensure the highest level of security.
We are Cyber Essentials certified, and are undergoing ISO27001 certification, which is the international standard on how to manage information security.
Closing Accounts and Deleting Data
If you have sent notifications about the registered death then you can schedule this for deletion. It will be moved to your archived registered deaths where it will be held for 30 days. This allows time for any companies that have been notified to come back with any comments and is done to prevent fraud.
Simply email us at <a href="mailto:email@example.com">firstname.lastname@example.org</a> and ask us to delete your account. If you have any active death registrations, we will have to wait 30 days before we can fully delete you. If not, then we can delete your account and all corresponding data immediately.
Working with Others
Go to your dashboard and click on the tab that says ‘Collaborators’ and you will be able to add in friends, family members or professionals to help you register a life or death.
If you add a collaborator and select ‘Read Only’ they will only be able to view the account and see what you have done on the platform. They can’t add anyone else, or send notifications.
If you select ‘Full Access’ they can add service providers, other people to work on the account or upload documents. However, like you they can’t send notifications until we have verified their identity.