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Sadly, we are unable to tell Outlook about a death at the moment but below are ways in which you can contact them.  We can help you notify hundreds of other companies; Life Ledger provides a free service where you can inform multiple companies about a death simply and securely from one place.

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Use Life Ledger

Life Ledger is a free, easy-to-use service that helps you tell over 1,000 companies in the UK, from one place about the death of a loved one. Simply click the link below to get started.
How to register a death with Outlook
By writing to msrecord@microsoft.com
Post

Next of Kin, One Microsoft Way, Redmond, WA 98052

What information does Outlook need for a Death Notification?

When notifying Outlook of your recent loss, you will be required to have the following information:

  • Next of Kin Details
  • Your Email Address
  • Official Death Certificate
  • An obituary
  • A coroner’s interim death certificate
  • A coroner’s statement of inquest into a death
  • A funeral director’s statement of services performed
  • A certified document signed by a medical professional in charge of the care of the user.
  • Next of Kin / Executor / Benefactor of Their Estate / Power of Attorney Details.
  • A marriage certificate showing that you are the surviving spouse of the account holder.
  • Signed power of attorney paperwork.
  • A Copy of the Will.
  • Birth Certificate
  • A photocopy of your government issued photo ID

Once you’ve gathered your documentation, you may submit it to Outlook in any of the following three ways:

  • You may scan and email the documents to us at msrecord@microsoft.com
  • You may fax the documentation to us at (425) 708-7851
  • You may mail copies of the documentation to Outlook at:
  • Next of Kin
    One Microsoft Way
    Redmond, WA 98052

What happens next?

The Microsoft Next of Kin process allows for the release of Outlook.com contents, including all emails and their attachments, address book, and Messenger contact list, to the next of kin of a deceased or incapacitated account holder and/or closure of the Microsoft account, following a short authentication process. They cannot provide you with the password to the account or change the password on the account, and they cannot transfer ownership of the account to the next of kin.

Who you can notify with Life Ledger

Life Ledger is free to send death notifications

What you need

The deceased’s:
Date of Birth
Date of Death
Full name and usual address
Death certificate or interim death certificate (scan or photograph)

From you:
A piece of photographic ID, such as a passport of driving licence, to upload and verify your identity. (scan or photograph)

About Life Ledger

A free, easy-to-use service that helps you tell over 1,000 companies in the UK, from one place about the death of a loved one. Simply click the link below to get started.

Life Ledger is free to send death notifications

Who you can notify with Life Ledger

What you need

The deceased’s:
Date of Birth
Date of Death
Full name and usual address
Death certificate or interim death certificate (scan or photograph)

From you:
A piece of photographic ID, such as a passport of driving licence, to upload and verify your identity. (scan or photograph)

About Life Ledger

A free, easy-to-use service that helps you tell over 1,000 companies in the UK, from one place about the death of a loved one. Simply click the link below to get started.

Who you can notify with Life Ledger

Life Ledger is free to send death notifications

Who you can notify with Life Ledger

What you need

The deceased’s:
  • Date of Birth
  • Date of Death
  • Full name and usual address
  • Death certificate or interim death certificate (scan or photograph)
  • From you:
  • A piece of photographic ID, such as a passport of driving licence, to upload and verify your identity. (scan or photograph)

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